Sustainability
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Consulting services Be warm and polite, civilized and thoughtful, use polite words to give customers sincerity; customers on-site consultation, warm reception, and answer to the customer s questions in detail; 24 hours to receive telephone inquiries, record and collect information, so as to prepare for service in time.
Provision of scheme Professionalism, perfection and detailed understanding of customer requirements, understand the boiler room site; with a professional attitude, provide customers with model selection basis; free to provide technical solutions to reference solutions, and cooperate with users in the boiler room civil installation work.
Installation and commissioning Civilized construction, standard operation, complete the construction scheme, prepare all necessary tools and accessories, complete the installation plan on time and with good quality, and professional personnel shall conduct commissioning and system test run, and assist users to complete the project acceptance.
Regular follow-up Establish communication, improve and establish complete and detailed user files, record important operation information and maintenance information; conduct follow-up maintenance, understand customer requirements and provide basis for product improvement and service improvement; establish customer brand loyalty and reduce equipment management troubles.
Customer training Use properly, reduce fault, assist users to establish boiler room management system and operating procedures, etc.; cooperate with equipment management department, and professional technicians provide on-site training service and maintenance guidance for boiler users; consult on site to solve users doubts in use.
Maintenance and repair Be quick and careful, establish a comprehensive customer database for meaningful data storage and application; set up a special parts warehouse and supply point to ensure timely maintenance and spare parts supply at any time; after receiving the fault information, our company will immediately send professional maintenance personnel to the site and take timely measures to solve the fault.
Regular patrol inspection Be deep and detailed, during patrol inspection on a regular basis, our professional maintenance personnel will inspect the main parts of the boiler body. Guide the stoker on the operation mode of the boiler, water treatment and other important issues.
With the help of the technical platform of the Headquarters in Japan, develop products suitable for domestic users and ensure that the technical content is at the leading level in China.
Control every link of product quality in strict accordance with ISO9001 system; ensure that the product is subject to strict commissioning and monitoring after leaving the factory.
Sign the contract in accordance with the “Economic Contract Law of the People's Republic of China”; guarantee the delivery and reasonable price according to the contract requirements.
Procurement of raw materials and supporting materials; international and domestic famous brands shall be adopted for all parts.
Integrity commitment; guarantee to provide complete set of technical data and “Boiler Quality Certificate” issued by Shandong Special Equipment Inspection Institute Group Co., Ltd. at the time of delivery.
Carry out regular maintenance for the sold boiler (except for artificial damage); establish maintenance agreement with the user after the warranty period; guarantee lifetime maintenance (only charge the cost of maintenance labor).
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